International Voice Process – Customer Service

Description

Job description

Job Title: International Voice Process – Customer Service
Salary: INR 20,000 – 40,000 per month
Qualification: Graduation for freshers,  experienced candidates
Location: Hyderabad/Secunderabad, Telangana

Job Description:
Join us, a global leader in customer service, and embark on a rewarding career as an International Voice Process representative. In this role, you will handle inbound calls from customers across various countries, providing exceptional product and service support or technical assistance. Your main responsibility will be to resolve customer issues promptly and ensure their satisfaction. Fluency in English and excellent communication skills are essential for success in this position. You will work in a 24/7 shift environment with rotational week offs.

Roles & Responsibilities
• Handle inbound calls from international customers with professionalism and empathy.
• Provide accurate and timely information to customers’ queries or concerns.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Adhere to Company policies and procedures while resolving customer issues.
• Meet predefined targets and metrics related to customer service and quality.

Benefits
• Opportunity to work with a global leader in customer service.
• Enhance your communication and problem-solving skills in a dynamic work environment.
• Gain comprehensive knowledge of products and services offered.

Additional Information

Join One More Goal Pvt Ltd and enjoy various perks, including the opportunity to develop emotional intelligence and transferable skills. Night shift employees benefit from a two-way cab facility for locations within 25 km of our office premises.